The Responsible Gaming pack.
Six operator-ready documents for the surveillance and compliance desk, built against Macau's statutory regime — the framework, the SOPs, the registers, the training and the audit workbooks. PDF and Excel, free to every subscriber, on every tier.
Get all six, now.
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1 ·What's in it
Responsible Gaming Programme Framework
Governance, roles and the RACI, a maturity model and a board reporting pack of 20 KPIs — the spine for the plan your department has to evidence and file.
Exclusion & Entry-Control SOP
Standard operating procedures and forms for interdiction screening, breach handling and on-the-spot seizure, with an exclusion register and the watch-list field map.
At-Risk Detection & Intervention Guide
Indicator sets, escalation paths and interaction recording — with a printable floor cheat-sheet for the pit and the surveillance desk.
Staff Training & Competency Manual
Detection-first training modules with an assessment bank, a facilitator deck (PDF) and a training cadence-and-record workbook that feeds the annual report.
Audit & Self-Assessment Workbook
Evidence workbook with scoring, evidence log, gap tracker, pre-inspection checklist and dashboard, plus report templates.
Responsible Advertising & Disclosure Controls
Placement controls mapped to the Art. 42-A disclosure limits, with a promotion-approval log the monitoring room can audit against.
2 ·How these are graded, and why it matters
These documents carry the Advisory badge — professional guidance drawn from operational experience, recommendations and practice rather than fact claims. That is the same Advisory grade we apply across our practitioner products, and it is deliberately a lower grade than the Verified reference pages in this section.
The distinction is real. The reference pages state what Macau law requires, cited article by article to the gazette. These documents are our proposal for how an operator might discharge those requirements. The first is a record; the second is a judgement. Do not treat them as the same thing.
Every document is built to be edited. Bracketed placeholders are for you to complete with your own property's detail — they are not omissions.
3 ·Why free
Because being read matters more to us than the licence fee. Macau's responsible-gaming regime is narrow enough that a paywall would mostly succeed in keeping this material away from the people who have to operate it. If it is useful, tell a colleague; if it is wrong, tell us — our corrections log is public.